Return / Refund Policy

1. Live Fish & Aquatic Plants

Due to the delicate biological nature of live animals and aquatic plants, returns cannot be physically accepted once opened. However, we provide a comprehensive Dead on Arrival (D.O.A.) replacement or refund guarantee when:

• A clear, uncut video of the unboxing and fish inside the unopened original plastic bag is shared with us on WhatsApp within 2 hours of delivery.
• Once verified by our aquatic team, an immediate replacement shipment or full store credit / refund will be issued.

2. Equipment & Hardware Returns

Unopened, undamaged filters, lighting, pumps, heaters, and accessories can be returned or exchanged within 7 days of delivery.

• The item must be in its original packaging with all included accessories and manuals.
• Return shipping charges are borne by the customer unless the product arrived damaged or defective.

3. Custom Aquariums

Custom tanks, sumps, and cabinets fabricated to customer-specific dimensions are built strictly upon customer sign-off and cannot be cancelled or returned once glass cutting has commenced.